A Critical Analysis of IT Service Management Frameworks and Their Adoption: A Study of Corporate Firms in Taraba State
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Background of the Study
IT Service Management (ITSM) frameworks, such as ITIL and COBIT, provide structured approaches to managing IT services. These frameworks enhance service delivery, optimize IT processes, and align IT with business goals (Johnson & Olayemi, 2023).
Corporate firms in Taraba State are exploring ITSM frameworks to improve operational efficiency and customer satisfaction. This study critically examines the adoption of ITSM frameworks and their impact on business outcomes.
Statement of the Problem
Despite the benefits of ITSM frameworks, their adoption in Taraba State is limited by factors like inadequate expertise, high implementation costs, and organizational resistance to change. These challenges undermine the effectiveness of ITSM in improving service delivery and aligning IT with business objectives.
This study seeks to analyze the adoption of ITSM frameworks and their impact on corporate performance, identifying barriers to their effective implementation.
Objectives of the Study
1. To assess the adoption of ITSM frameworks by corporate firms in Taraba State.
2. To evaluate the impact of ITSM frameworks on service delivery and operational efficiency.
3. To identify challenges hindering the adoption of ITSM frameworks.
Research Questions
1. What is the level of adoption of ITSM frameworks by corporate firms in Taraba State?
2. How do ITSM frameworks impact service delivery and operational efficiency?
3. What challenges hinder the adoption of ITSM frameworks?
Research Hypotheses
1. ITSM frameworks have not been significantly adopted by corporate firms in Taraba State.
2. ITSM frameworks do not significantly improve service delivery and operational efficiency.
3. Challenges in adopting ITSM frameworks do not significantly affect their implementation.
Scope and Limitations of the Study
The study focuses on corporate firms in Taraba State, analyzing the adoption and impact of ITSM frameworks. Limitations include varying levels of IT maturity and differences in organizational cultures.
Definitions of Terms
• IT Service Management (ITSM) Frameworks: Structured methodologies for managing IT services, such as ITIL and COBIT.
• Service Delivery: The process of providing IT services to meet business and customer needs.
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